Support

Help with BoxWood and the BoxWood Excel Add-in

Contact

Email support@boxwood.cc for help with any BoxWood product, including the Excel Add-in. We typically respond within one business day.

Excel Add-in: Getting Started

  1. Install the BoxWood add-in from the Microsoft AppSource store, or sideload the manifest athttps://boxwood.cc/excel-addin/manifest.xml.
  2. Sign in to BoxWood, then create an API key on the API Keys page under Developers. Copy the key (shown once).
  3. In Excel, click the BoxWood button on the Home ribbon to open the task pane. Paste your API key and click Save Key.
  4. Click Test to confirm the key works.
  5. In any cell, try =BOXWOOD.SETTLE("NGM2026").

Troubleshooting

#NO_KEY · Set your BoxWood API key in the task pane
Open the BoxWood task pane from the Home ribbon, paste your key, and click Save Key.
#ERR · Unauthorized
Your API key was revoked or is invalid. Generate a new one at /developers/api-keys and re-save it.
#ERR · Unknown symbol
Check the symbology reference on the Excel Add-in page. Symbols use CME month codes (F-Z) and a four-digit year, e.g. NGM2026, CLCMAM2026.
#N/A · No data
The symbol is valid but there is no data for it in your customer namespace, or the contract has expired.
Task pane will not open
Close and reopen Excel. On Excel Online, make sure your browser allows third-party cookies for the BoxWood site.

Data Security

Your API key is stored locally on your machine and never leaves it except in authenticated HTTPS requests to BoxWood. The add-in reads nothing from your workbook. API keys grant access only to data inside your customer namespace; cross-customer access is blocked at the API layer.

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